We ship out Mon-Thursday for next day arrival. DOA must be reported within 2 hours of delivery in order to receive store credit or a replacement. All orders are shipped via FedEx Priority Overnight® in insulated boxes with heat or ice packs when needed. Combined shipping is available on orders placed within the same week. In the rare event that you receive a damaged or dead (DOA) coral, please send CLEAR pictures within 2 hours of arrival time. For any DOA corals we will issue a store credit for the price of the coral or will offer a replacement coral. Shipping costs will not be refunded or credited due to DOA corals. If you wish to receive only the replacement coral(s), shipping will be at your expense. If report isn’t received in 2 hours this policy will be void. Someone must be available to receive shipment. Unless otherwise noted to leave package at door or with a neighbor. In this case DOA policy is voided also. Our team will review your report and at our discretion replace items or issue store credit. DOA due to shipping delays or damages caused by FedEx will NOT be covered under our DOA policy. Notice after the 2 hour time period will not be honored. There are no refunds or returns.
